Support

Correspondence is read by staff. State the order number or the email on the record. One issue per message.

Contact: team@utility.materials.nyc

ORDERS

• Order status. The confirmation email carries the order number and a link to its status. Shipping updates follow by email once the order leaves.
• Wrong size, damage, missing items. Write to team@ with the order number and a photo where it applies.
• Returns and refunds. Refund policy
• Shipping. Shipping policy

Checkout in the UMI-OS app runs through Shopify. The app does not receive or store payment details.

UMI-OS (iPHONE APP)

Shopping requires no account.

Enrollment opens the Arcade, Aura and Geary:

1. Choose ENROLL.
2. Enter an email address.
3. Enter the six-digit code sent to it. No password is issued.

A phone number is optional.

Sign-in code not received. Codes expire after five minutes. Check the spam folder, then request a new code from the same screen.

Email and SMS preferences. CONFIG → CORRESPONDENCE.

Closing your record (account deletion):

1. Open CONFIG.
2. Under PERSONNEL RECORD, choose OPEN RECORD.
3. Choose to close the record.
4. Type CLOSE to confirm.

The record and its Aura history are deleted from our servers. A confirmation email follows. Shopify keeps order records, because orders are kept for accounting.

Arcade scores. Scores post to Game Center leaderboards when Game Center is signed in on the device.

Reporting a fault. Write to team@ with:

• the iPhone model;
• the iOS version;
• the app version (CONFIG → ABOUT);
• what happened.

POLICIES

• Privacy policy
• Terms of service
• Contact information

Utility Materials LLC thanks you for your continued cooperation.